Claims
How to Report a Claim
For personal property and commercial claims:
By Phone: 1.866.837.0101
By Email: claims@hkhenderson.ca
After Hours: 1.866.837.0101 (24-Hour)
For personal auto claims:
Use SGI’s dial-a-claim service 1-844-TLK-2SGI (1-844855-2744) or use SGI’s eClaim Service here.
If you have a Sandbox auto policy, call 1.800.667.3067 ask for claims; they will guide you through their process.
What to do in the Event of a Claim
- Ensure all persons involved are safe.
- Call emergency services, if required.
- Take photos/videos before cleanup for proof of loss. Keep receipts for professional services. If you clean up yourself, note your actions and time spent.
- Take steps to avoid more damage without risking your safety. If unsure, contact your broker or an emergency disaster professional.
- Keep damaged items until your adjuster approves disposal. Store them to prevent further damage.